We deliver eligible items to UK addresses with two checkout options: UK Tracked Delivery (£4.95, estimated 7–11 working days) and UK Express Delivery (£9.90, estimated 5–9 working days). The final charge and estimate shown at checkout apply. Orders are dispatched by our fulfilment suppliers.

To cancel an eligible online purchase, email hello@odyshoppinline.store within 14 days after delivery. After notifying us, you have another 14 days to return the goods. Contact us for the correct return instructions and address before posting; do not send goods to our registered office or correspondence address without instructions.

For a change-of-mind return, you arrange and pay the direct return postage. We do not charge a restocking fee. Goods must be handled with reasonable care; any deduction for diminished value will be made only where permitted by law. Sealed goods unsuitable for return for health protection or hygiene reasons cannot be returned after being unsealed where the legal exception applies. This does not affect your rights for faulty, damaged or incorrectly supplied goods. For such goods, contact us so we can arrange an appropriate remedy and cover reasonable return costs.

For an eligible cancellation, we process the refund to the original payment method within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Where required, the refund includes the cost of our least expensive standard delivery option. Additional express-delivery charges are not refunded for a change-of-mind cancellation. Your card issuer may take additional time to display the credit.

We do not offer discretionary exchanges. You may request an eligible refund and place a new order. Your statutory rights to repair, replacement or refund remain unaffected.